Academic Records FAQ

If you can’t find the answer to your question here, please contact us by email at

Grades are no longer mailed. How do I obtain a copy of my grades?

You may view your current semester grades and your academic history online at Student Self-Service.

If I attend awhile and then withdraw, will I get any money refunded?

If you officially withdraw within the refund period, you will receive a pro-rata refund based on the date on the withdrawal form. Refer to our refund schedule for the term in question.

My parents have me covered on their insurance plan. Do I still have to pay for health insurance?

Contact the Office of Student Insurance at 217-333-0165.

How much will it cost to attend the University?

See our information on tuition and fees.

I am an employee here and want to take a class. How much will it cost?

See the Student Code. Also refer to general admission information for employees.

When are bills mailed for this semester?

Bills are no longer mailed. See more information on billing.

How can I find out what my account balance is?

You may check your balance on Student Self-Service or contact University Student Financial Services and Cashier Operations at 217-333-2180.

I ordered transcripts online over the weekend. When can I pick them up?

Former student website orders and faxed orders will be processed within 2 to 5 business days; current student orders placed online are usually processed the following day for pick-up at the Office of the Registrar after 1:00 p.m.

I’ve just requested a diploma. When will I get it?

If your diploma address is a domestic address, it should arrive within 2 to 3 weeks. If it’s an international address, it should arrive within 4 to 6 weeks.

May I change the way my name is shown on my diploma?

If you wish to change your name on your diploma, please email official documentation of your name to

Students graduating in August 2020, or later, may choose to create a diploma name with a preferred first name and legal last name. Examples of preferred names include: using a middle name instead of a first name; using an abbreviated name (Tom instead of Thomas); using an Americanized name (Wendy instead of Haiyan); or using a name that better reflects one’s ethnic, racial or gender identity. Instructions for submitting a diploma name will be included in our regular graduation information emails that is sent to graduating students each semester.  Please be advised that in some situations, the name appearing on your diploma may need to match other legal documents you possess.

May I request that my name appear on my diploma with special characters (e.g. accent marks)?

You may email your name and the special characters to Most requests will be granted.

May I make special arrangements for receiving my diploma?

You may email to hold your diploma for pick-up by you or a designee, or to have your diploma mailed to an alternative address.

Will I receive my diploma if I have a hold on my record?

Yes, the university does not hold diplomas based on student debt.

When will my final transcript be released after my conferral date?

Transcript orders held for degrees are released approximately four (4) weeks after your conferral date.  If the status of your degree in Academic History of Self Service indicates that the degree has been Awarded and is no longer Pending prior to the release date listed on the Academic Calendar, you may call the Transcripts Unit at 217-333-9778 and request that the Hold for Degree be removed and your transcript order processed.