Phone Verification Process

Asking for a UIN to locate a record is fine. Using a UIN only as a way to verify that a person is who he or she claims to be is NOT fine.

Do not give out any information about a student’s educational record until the student’s identity is authenticated or unless a signed Family Educational Rights and Privacy Act (FERPA) release form from the student allowing release to the specific caller has been processed. If the Office of the Registrar has a signed FERPA release on file, it will be noted in the “Comments” tab of the SGASTDN record.

Once a record is located using the UIN, Banner users must authenticate the student with questions that the student should know. Listed below are suggested questions using Banner forms that are available to many Banner users. You can use one or more of these questions depending on the sensitivity of the Banner data a student requests:

1. Using SPAIDEN

  • Date of birth?
  • Current mailing address?
  • Current permanent address?
  • Emergency contact(s)?
  • Address at time of application to Illinois?
  • Email address used at time of application to Illinois?

2. Using SGASTDN

  • Major?
  • College?
  • Class level?

3. Using SFAREGQ

  • Courses registered for this term?
  • Name(s) of instructors(s)?

Banner users may wish to vary the Banner forms used to check identity for callers so that the same questions are not asked of each caller.

Thanks for your assistance in this important safeguard of student data. If there are questions regarding the phone verification process, you can contact the Registration Help Line at 217-333-6565 Monday through Friday from 8:30 a.m. to 5:00 p.m.